Terms: how our service works

Last updated: 2 October 2026

This page sets out the main terms of our service in plain English. Before your setup starts, we’ll send you a short written agreement that sets them out in full, including how we handle your customers’ information. If anything in that agreement differs from this page, the agreement applies.

Who we are

Front-line is a trading name of Van Rooyen Enterprises Ltd, registered in England and Wales, company no. 17235628. Registered office: 8 Coney Six, East Wittering, Chichester, PO20 8DL. Email greg@vanrooyenenterprises.com or ring 07771 542157.

What we do

We set up and run the admin services you choose: calls and bookings, quotes, customer follow-ups, job paperwork, and invoices and payment reminders. We use AI and automation to do the routine work, and we set it up, check it and keep it running. Everything runs by the rules we agree with you.

What stays with you

• Your prices and your technical decisions.
• Approving every quote and invoice before it’s sent.
• Checking anything technical in job paperwork before it’s used. We don’t interpret surveys or sign certificates.
• Anything outside the rules we’ve agreed, which we pass back to you.
• Making sure the information you give us is accurate and that you’re allowed to share it with us.

Free trial

Your first two weeks are free. They start when your setup goes live, not when you sign up. We agree the monthly price before we start. If you cancel before the two weeks are up, you pay nothing.

Prices and payment

• Quotes, customer follow-ups, job paperwork, and invoices and payment reminders: £50 a month each.
• Calls and bookings: £80 a month, including 400 call minutes a month.
• All five: £150 a month.
• There’s no setup fee. We’re not VAT-registered, so there’s no VAT to add.
• You pay monthly in advance, by card through Stripe.

Founding prices

Our first 20 clients get founding prices and keep them for as long as they stay with us. Prices will go up for new clients after that. If you leave and come back later, the prices at that time apply.

Call minutes

If you go over your call minutes, we’ll let you know. If it keeps happening, we’ll talk it through with you before anything changes. There are no surprise bills.

Cancelling

There’s no contract. You can cancel any time by email or phone. We’ll stop at the end of the month you’ve paid for and won’t charge you again.

Your customers’ information

We only use your customers’ information to do the admin you’ve asked for. Before we start, we agree in writing what we hold, why, and for how long.

If something goes wrong

We’ll do the work with reasonable care and skill, and if we get something wrong, we’ll put it right. The written agreement sets out what each of us is responsible for.

Changes

We’ll give you at least 30 days’ notice before changing these terms or your price. Founding prices stay as promised above.

The law

These terms are governed by the law of England and Wales.

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